{"id":16155,"date":"2026-09-03T12:05:31","date_gmt":"2026-09-03T12:05:31","guid":{"rendered":"https:\/\/bmbsmart.com\/youth\/?page_id=16155"},"modified":"2026-09-03T12:21:16","modified_gmt":"2026-09-03T12:21:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bmbsmart.com\/youth\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Thank you for choosing BMB Smart. We strive to provide high-quality educational programs, including online courses, workshops, camps, coaching sessions, and other learning experiences.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Program Registration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your enrollment is confirmed once payment has been successfully processed. By completing your purchase, you agree to this Refund &amp; Cancellation Policy as well as our Terms of Service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Self-Paced Online Courses, Workshops, and Educational Camps<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Refund Window:<\/strong> We offer a 7-day money-back guarantee from the date of purchase.<\/li>\n\n\n\n<li><strong>Eligibility:<\/strong> To qualify for a refund, you must have consumed less than 20% of the course content. If you have downloaded course certificates or extensive downloadable resources, a refund will not be issued.<\/li>\n\n\n\n<li><strong>After the Window:<\/strong> No refunds will be granted after the 7-day period has elapsed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cancellations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Cancellation by Student<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>More than 48 hours before the start time:<\/strong> You are eligible for a full refund or a 100% credit toward a future workshop.<\/li>\n\n\n\n<li><strong>Less than 48 hours before the start time:<\/strong> No refunds will be issued, but you may request a recording of the workshop (if applicable) or transfer your seat to another individual.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cancellation After the Camp Begins:<\/strong> Once a camp session has officially started, no refunds or partial refunds will be provided for remaining days or missed sessions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We understand that unexpected situations may arise. In exceptional cases, we may approve refunds or credits at our sole discretion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No-Shows:<\/strong> If you miss a live workshop without prior (written) notice, you forfeit your registration fee, and no refund or credit will be provided.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cancellation or Rescheduling by Company<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">While we always aim to run every scheduled program, unexpected events (e.g., instructor illness, technical infrastructure failures) may occur:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If we cancel a workshop or camp entirely, you will receive a 100% full refund or the option to transfer to a future date.<\/li>\n\n\n\n<li>If a session is rescheduled and you cannot make the new date, you are entitled to a full refund for that specific program.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Subscriptions and Recurring Memberships (If Applicable)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have joined a recurring monthly or annual educational subscription:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may cancel your subscription at any time through your account dashboard or by contacting support.<\/li>\n\n\n\n<li>Upon cancellation, you will retain access to the platform until the end of your current billing cycle. We do not offer prorated refunds for mid-month or mid-year cancellations.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. How to Request a Refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a refund or cancellation, please contact our support team and include the following in your message:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: Used for registration<\/li>\n\n\n\n<li>Subject Line: Refund Request \u2013 [Your Name] \u2013 [Program Name]<\/li>\n\n\n\n<li>Purchase date<\/li>\n\n\n\n<li>Reason for the request<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requests should be sent to:<br>Email: <a href=\"mailto:info@bmbgroup.com\">info@bmbgroup.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please Note:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be credited back to the original payment method used during purchase.<\/li>\n\n\n\n<li>Depending on your financial institution or the payment gateway, refunds may take 5 to 10 business days to appear on your statement.<\/li>\n\n\n\n<li>BMB Smart is not responsible for any foreign transaction fees or currency conversion fluctuations imposed by your bank.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions or if you experience any issue, please contact us at <a href=\"mailto:info@bmbgroup.com\">info@bmbgroup.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for choosing BMB Smart. We strive to provide high-quality educational programs, including online courses, workshops, camps, coaching sessions, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16155","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bmbsmart.com\/youth\/wp-json\/wp\/v2\/pages\/16155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bmbsmart.com\/youth\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bmbsmart.com\/youth\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bmbsmart.com\/youth\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bmbsmart.com\/youth\/wp-json\/wp\/v2\/comments?post=16155"}],"version-history":[{"count":3,"href":"https:\/\/bmbsmart.com\/youth\/wp-json\/wp\/v2\/pages\/16155\/revisions"}],"predecessor-version":[{"id":16162,"href":"https:\/\/bmbsmart.com\/youth\/wp-json\/wp\/v2\/pages\/16155\/revisions\/16162"}],"wp:attachment":[{"href":"https:\/\/bmbsmart.com\/youth\/wp-json\/wp\/v2\/media?parent=16155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}