Thank you for choosing BMB Smart. We strive to provide high-quality educational programs, including online courses, workshops, camps, coaching sessions, and other learning experiences.

1. Program Registration

Your enrollment is confirmed once payment has been successfully processed. By completing your purchase, you agree to this Refund & Cancellation Policy as well as our Terms of Service.

2. Self-Paced Online Courses, Workshops, and Educational Camps

• Refund Window: We offer a 7-day money-back guarantee from the date of purchase.
• Eligibility: To qualify for a refund, you must have consumed less than 20% of the course content. If you have downloaded course certificates or extensive downloadable resources, a refund will not be issued.
• After the Window: No refunds will be granted after the 7-day period has elapsed.

3. Cancellations

Cancellation by Student

• More than 48 hours before the start time: You are eligible for a full refund or a 100% credit toward a future workshop.
• Less than 48 hours before the start time: No refunds will be issued, but you may request a recording of the workshop (if applicable) or transfer your seat to another individual.

Cancellation After the Camp Begins: Once a camp session has officially started, no refunds or partial refunds will be provided for remaining days or missed sessions.

We understand that unexpected situations may arise. In exceptional cases, we may approve refunds or credits at our sole discretion.

No-Shows: If you miss a live workshop without prior (written) notice, you forfeit your registration fee, and no refund or credit will be provided.

Cancellation or Rescheduling by Company

While we always aim to run every scheduled program, unexpected events (e.g., instructor illness, technical infrastructure failures) may occur:

• If we cancel a workshop or camp entirely, you will receive a 100% full refund or the option to transfer to a future date.
• If a session is rescheduled and you cannot make the new date, you are entitled to a full refund for that specific program.

4. Subscriptions and Recurring Memberships

If you have joined a recurring monthly or annual educational subscription:

• You may cancel your subscription at any time through your account dashboard or by contacting support.
• Upon cancellation, you will retain access to the platform until the end of your current billing cycle. We do not offer prorated refunds for mid-month or mid-year cancellations.

5. How to Request a Refund

To initiate a refund or cancellation, please contact our support team and include the following:

• Email used for registration
• Subject Line: Refund Request – [Your Name] – [Program Name]
• Purchase date
• Reason for the request

Requests should be sent to: info@bmbsmart.com

Please note:

• Approved refunds will be credited back to the original payment method used during purchase.
• Depending on your financial institution or the payment gateway, refunds may take 5 to 10 business days to appear on your statement.
• BMB Smart is not responsible for any foreign transaction fees or currency conversion fluctuations imposed by your bank.

If you have any questions or if you experience any issue, please contact us at info@bmbsmart.com.